impersonality

Definitions

The quality of not being influenced by or showing personal feelings.

The state of lacking individual character or distinct personality.

Examples

The cold impersonality of the modern office building made it difficult for employees to feel a sense of belonging.

She found the impersonality of the automated customer service system incredibly frustrating when trying to resolve her issue.

Synonyms

detachment objectivity aloofness neutrality remoteness dispassion indifference

Antonyms

warmth intimacy subjectivity personalization friendliness partiality emotionality